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Consumer Information

Preliminary Information Form

  1. The subject of this Distance Sales Contract Preliminary Information Form is the sale and delivery of the product/products with the characteristics and sale price specified below, which the SELLER sells to the ORDERING/BUYER, in accordance with the provisions of the Law on Consumer Protection No. 6502 and the Distance Contracts Regulation, including the rights and obligations of the parties.
  2. By accepting this preliminary information form, the BUYER acknowledges that, upon approving the order subject to the contract, they will be obligated to pay the order price and any specified additional fees such as shipping fees and taxes, and they have been informed about this in advance.

Company Name: Istanbul Arbitration Week (ISTAW)
Email: info@ıstaw.com

BUYER INFORMATION (Hereinafter referred to as the BUYER)
Recipient for delivery:
Delivery Address:


  1. The basic characteristics of the sold goods/product/products/service (type, quantity, etc.) are available on the SELLER’s website. You can see the basic features of the product on the relevant page where the product is advertised, and on the order summary page.
  2. The listed prices on the website are the sales prices. The advertised prices and promises are valid until they are updated or modified. Prices announced within the scope of campaigns or for a limited period of time are valid until the specified end date.
  3. The total sales price including all taxes of the goods or services subject to this contract is shown in the table below:

Payment Method and Plan:

Applied Interest for Deferred Payments:

Interest Rate Used for Deferred Payment Calculation:


  1. The BUYER acknowledges, declares, and undertakes that they have read and become informed about the essential characteristics of the product, sales price, payment method, and delivery information related to the product subject to the contract on the SELLER’s website, and has given the necessary confirmation electronically. The BUYER acknowledges, declares, and undertakes that they have obtained accurate and complete information regarding the address to be provided by the SELLER before the establishment of the distance sales contract, the basic features of the ordered products, the prices including taxes, payment and delivery details.
  2. In the event that the SELLER is unable to fulfill the obligations under the contract for the ordered product or service, the SELLER agrees, declares, and undertakes to notify the consumer in writing within 3 days from the date of learning about this situation and to refund the total amount to the BUYER within a period of 14 days.
  3. The BUYER agrees, declares, and undertakes to electronically confirm this Pre-Information Form for the delivery of the product subject to the contract. In the event that the payment for the contractually agreed product is not made for any reason and/or is canceled in the bank records, the BUYER acknowledges that the SELLER’s obligation to deliver the product under the contract will terminate.
  4. In the event that the SELLER is unable to deliver the product within the specified period due to force majeure events that are beyond the parties’ control, unforeseeable, and hinder or delayn the performance of their obligations, the SELLER agrees, declares, and undertakes to notify the BUYER about the situation. In the event of the cancellation of the order by the BUYER, if then payment was made in cash, the product amount will be refunded to the BUYER in cash and in full within 14 days. If the payment was made by credit card, the product amount will be refunded to the relevant bank within 14 days after the cancellation of the order by the BUYER. The BUYER acknowledges that it may take an average of 2 to 3 weeks for the refunded amount to be reflected in their bank account due to the banking process, and the BUYER cannot hold the SELLER responsible for any possible delays in this regard.


Name/Company Name:




Invoice delivery: The invoice will be delivered to the BUYER via email.

The issued invoice is issued on behalf of the Energy Law Research Institute Association Economic Enterprise.


  1. The BUYER, in distance contracts related to the sale of goods, may exercise the right of  withdrawal by rejecting the goods without assuming any legal or criminal liability and without stating any reasons, within 14 (fourteen) days from the date of delivery, provided that the BUYER notifies the SELLER. In distance contracts related to the provision of services, this period starts from the date of signing the contract. The right of withdrawal cannot be exercised in service contracts where the provision of services has begun with the consumer’s consent before the expiration of the withdrawal period. The expenses arising from the exercise of the right of withdrawal shall be borne by the SELLER. By accepting this agreement, the BUYER acknowledges that they have been informed about the right of withdrawal in advance.
  2. In order to exercise the right of withdrawal, it is necessary to submit a written notification tonthe SELLER via registered mail, fax, or e-mail within the 14 (fourteen) day period, and the product must be unused in accordance with the provisions regarding “Products for which the Right of Withdrawal Cannot be Exercised” specified in this agreement. In case of exercising this right, the invoice of the product delivered to the person or the BUYER (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution. Order returns issued on behalf of companies cannot be completed without the issuance of a RETURN INVOICE.
  3. The SELLER is obliged to refund the total amount and return any documents that bind the BUYER within a maximum period of 10 days from the date of receipt of the withdrawal notification, and to receive the returned goods within a period of 20 days.
  4. If there is a decrease in the value of the goods due to the BUYER’s fault or if it becomes impossible to return the goods, the BUYER shall be liable to compensate for the damages incurred by the SELLER in proportion to their fault. However, the BUYER shall not be held responsible for any changes or deterioration in the goods or products that occur due to their proper use during the right of withdrawal period.
  5. In case the total amount of the campaign limit set by the SELLER is reduced due to the exercise of the right of withdrawal, the amount of discount benefited from within the scope of the campaign will be canceled.

This pre-information form will be proceeded to establish a consumer agreement after being read and accepted by the CONSUMER in electronic form.


  1. The SELLER strives to resolve complaints by ensuring that the relevant departments evaluate the subject matter and provide a solution as soon as possible. The BUYER may first contact the SELLER directly through the communication channels specified in Article 2 regarding their complaints and objections.
  2. In addition to the above channels, the BUYER can apply to Consumer Arbitration Boards located in the place where the BUYER purchased the Goods or Services and where their residence is located, within the monetary limits determined annually in December. In cases exceeding this limit, the BUYER may apply to Consumer Courts.


  1. In this Pre-Information Form, the BUYER acknowledges that they have read and understood the preliminary information regarding the essential characteristics of the products and provided the necessary approvals for the online sales within the framework stated above.
  2. All explanations and information in this Order-Contract Pre-Information become valid and binding between the SELLER and the Consumer (BUYER) as of the moment they are approved by the Consumer on the INTERNET SITE, along with the Distance Sales Agreement.

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